Shipping Policy

At Prestige ValueDepot, we take great care to ensure that every order reaches you safely and on time. Our lighting collections include delicate glass, natural wood, and handcrafted details that require thoughtful handling. This policy outlines our standard procedures, estimated delivery times, and important considerations for both domestic and international shipments.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. During this period, our team carefully prepares your items, performs quality checks, and arranges secure packaging to protect fragile components such as glass shades or metal fittings. Once your order leaves our facility, you will receive an email confirmation containing tracking information so you can follow the journey of your shipment in real time.

Shipping Methods and Delivery Estimates

We partner with reputable carriers to provide reliable delivery across multiple regions. Shipping fees are calculated at checkout based on weight, dimensions, and destination. Below are general delivery estimates:

Please note that these timeframes are estimates only. Seasonal surges, public holidays, customs inspections, or unexpected transportation delays may affect actual transit times. We recommend monitoring your tracking updates and contacting the carrier directly if you notice any irregularities.

Packaging and Handling

Each lighting fixture is packaged with multiple protective layers to reduce the risk of damage in transit. We use reinforced cartons, custom-fit foam, and shock-absorbing materials to safeguard delicate finishes and fragile bulbs. Depending on the size and weight of your order, different carriers or shipping methods may be used. Larger fixtures or bulk orders may be shipped in separate boxes to ensure safe delivery. If your order is split into multiple packages, each shipment will have its own tracking number.

Customs, Duties, and Import Regulations

International customers are responsible for any customs duties, taxes, or import fees that may be levied by their local authorities. These charges are not included in our product or shipping prices. We strongly recommend that you check your country’s import regulations before placing an order to avoid unexpected costs or delays at customs.

Address Accuracy and Delivery Challenges

To prevent delivery issues, please double-check your shipping address during checkout. Incorrect or incomplete addresses may result in returned packages or extended delivery times. If a shipment is delayed, lost, or returned to us:

1. Track your order using the link provided in your shipping confirmation.

2. Contact the carrier for the most up-to-date delivery details.

3. If the issue cannot be resolved directly with the carrier, email our support team at [email protected] for assistance.

If a package is returned due to an incorrect address, we can arrange re-shipment once the correct details are confirmed. Additional shipping fees may apply.

Split Shipments

Some larger or fragile products may ship in multiple boxes to minimize risk. This ensures that each component is properly secured and handled with care. Separate tracking numbers will be provided for each package so you can monitor every part of your order.

Customer Support

Your satisfaction is our priority. For questions about shipping options, special delivery requests, or assistance with tracking, please contact our support team at [email protected]. Our representatives are ready to help you with any concerns, whether you are ordering a single pendant light or furnishing an entire space.

Company Address
16th Floor, No. 127 Guotong Road, Yangpu District, Shanghai (Registered Concentrated Office)

Prestige ValueDepot is committed to delivering high-quality lighting with dependable service. From the moment your order is placed to the final arrival at your door, we strive to provide a smooth, transparent, and secure shipping experience.