Contact Prestige ValueDepot
At Prestige ValueDepot, we believe that meaningful communication is at the heart of exceptional service. Whether you are seeking product details, assistance with an existing order, or guidance in selecting the perfect lighting fixture, our team is here to help. We value every inquiry and treat each message as an opportunity to provide clear, reliable, and timely support.
Our Commitment to You
We understand that choosing the right lighting is both an aesthetic and practical decision. From Japanese wooden pendants with serene minimalism to Italian-inspired linear fixtures and Nordic marble designs, our products are curated to bring sophistication to any space. Our customer service team shares the same dedication to quality that defines our collections. When you reach out, you can expect thoughtful responses, detailed information, and a genuine interest in helping you achieve your design goals.
How to Reach Us
Email Support: For all questions, including order updates, product specifications, or return assistance, please contact us at [email protected]. We aim to reply to all messages within 1–2 business days.
Business Address: Prestige ValueDepot
16th Floor, No. 127 Guotong Road, Yangpu District, Shanghai (Registered Concentrated Office)
While our primary communication method is email, we also provide support for inquiries related to shipping, installation guidance, and after-sales assistance. If your question involves a specific order, please include your order number and purchase date to help us respond efficiently.
Common Requests We Handle
Product Assistance: Need help choosing between different pendant sizes or finishes? Our team can provide detailed specifications, care instructions, and style recommendations.
Order Tracking: If you have placed an order through prestigevdco.shop, we can help you track your shipment, verify estimated delivery times, and resolve any transit delays.
Returns and Exchanges: For return or exchange requests, please review our Refund and Returns Policy and include relevant details when contacting us for faster processing.
Custom Projects: Designers, architects, and commercial clients are welcome to inquire about bulk orders or custom lighting solutions for restaurants, hotels, or residential developments.
Our Service Philosophy
Prestige ValueDepot is more than an online store—we are a design partner for customers who value enduring quality and refined style. Every email we receive is reviewed by a knowledgeable team member who is committed to finding solutions and ensuring a smooth shopping experience. Whether you are a first-time visitor or a returning client, your satisfaction is our priority.
Stay Connected
For updates on new arrivals, design trends, and special promotions, we invite you to explore our New Arrivals and Best Sellers pages. You can also follow us through our website’s newsletter subscription to receive curated lighting inspiration and exclusive offers.
Thank you for considering Prestige ValueDepot as your trusted source for high-quality lighting. We look forward to assisting you and helping your space shine with timeless elegance.