Return Window
Submit return requests within 30 days of receipt.

Return Conditions

• Products must be unused, undamaged, in original packaging, with purchase confirmation.

• Any fixture showing installation or handling marks is disqualified.

Non-Returnable Goods

• Custom finishes or made-to-order fixtures

• Light bulbs or consumables

• Clearance merchandise

• Fixtures altered post-purchase

Return Process
Email us with order details and condition summary. Approved returns will be issued an RMA and instructions.

Shipping Returns
Customers arrange returns at their cost, using trackable methods. Save proof of shipment until return completes.

Inspection & Reimbursement
Following inspection, approved refunds are credited to the original payment source within 7–12 business days. Original shipping costs are non-refundable.

Exchange Policy
We may offer exchanges for identical products if stock permits. Please inquire before returning.

Defective Items
Report any manufacturing flaws upon receipt with supporting images. We will offer a replacement or a full refund at no cost to you.

Gift Returns
Gifted purchases returned in pristine condition receive store credit.

Tracking Refunds
If a refund isn’t received after two weeks, check with your provider and then contact [email protected] for case review.

Support Contacts
For policy clarifications or shipping support, email [email protected].